Shipping & Returns
Every piece on zephyrbyjyotikhosla.com is designer made, handcrafted, and made by artisans from across India. We take the same care in getting it to you as we do in making it. Due to the intricate and unique nature of each piece, we go to great lengths to ensure only the best reaches you.
Delivery
Zephyr ships globally using the best available courier partners. All orders are dispatched from India.
We do not deliver to P.O. Box or Drop Box addresses. Please ensure you provide a complete delivery address including your postal code at the time of placing your order. Zephyr will not be liable for delays resulting from incomplete address information — in such cases, reshipping charges will be borne by the customer.
Change of Shipping Address
Shipping address changes can be made within 24 hours of placing your order by logging into your account on zephyrbyjyotikhosla.com. No changes to the shipping address will be accepted after this 24-hour window.
Shipping Charges
Shipping charges are calculated and displayed at checkout. These are volumetric in nature and differ from product to product.
VAT & Import Duties
For international orders, all applicable VAT, customs duty, local taxes, and import duties are to be borne directly by the customer and are payable at the time of delivery to our courier partner, or as advised by the courier partner.
These charges are not included in the product price as displayed on our website and will be chargeable over and above the order value. Please note these charges are outside our control and vary from country to country in accordance with local rules and regulations.
Shipment Time
Domestic: 15–20 business days
International: 20–25 business days
For made-to-order (MTO) pieces, our team will get in touch with you directly to provide specific timelines.
Please note these timelines are indicative. Your order may be shipped prior to or later than the mentioned dates depending on product availability, customisation requirements, and other factors specific to your order. Dispatch time and shipping time vary from product to product.
Order Tracking
Once your order has been handed to our courier partner, you will receive an email with your tracking code and the link to monitor your shipment. Please allow up to 24 business hours for the tracking code to be activated on the tracking website.
Delay in Delivery
In the event of a delay caused by a natural calamity, public holiday, or any other unforeseen circumstance beyond our control, Zephyr shall not be liable to refund, return, replace, or exchange the order.
If a delay occurs due to unavailability of stock, we will notify you by email at the earliest. In this case, you will have the option to select an alternate product, opt for store credit to be used for a future purchase, or receive a refund for that product.
Returns & Exchanges
We want every Zephyr piece to reach you exactly as it was meant to. Our return and exchange policy has been created with your satisfaction in mind. Please read the following carefully before initiating a request.
International Orders
Due to shipping, customs, and logistical considerations, all orders delivered outside the territory of India are not eligible for return or exchange. No exceptions will be made to this policy.
Eligibility for Return & Exchange — Domestic Orders
Before initiating a return or exchange request, please ensure the following conditions are met:
- The item must be in its original condition — unused, unworn, and free from any stains or marks
- All original tags must be intact
- The item must not have been altered in any way
- Items purchased from our sale section or at a discounted price for any reason are not eligible for return or exchange
- Customised pieces are not eligible for return or exchange under any circumstance. This includes orders placed without a dupatta, as well as orders where different sizes have been selected for the top and bottom
How Returns Work
If your return request is approved, you will be issued a credit note valid for 3 months from the date of issuance, redeemable only on zephyrbyjyotikhosla.com.
Please note that the new order placed against a credit note will not be eligible for a further return or exchange.
The cost of reverse shipping the item back to our warehouse is to be borne entirely by the customer.
How Exchanges Work
If your exchange request is approved, the new item selected must be of equal or greater value than the original purchase.
Zephyr offers a one-time exchange only. The new order will not be eligible for a further return or exchange.
In the case of an approved exchange, Zephyr will bear the cost of shipping the new item to the customer.
Product Received Damaged, Defective, or Incorrect
We advise you to check the quality and quantity of your order against the invoice before accepting the package from the courier. If you notice any discrepancy at the time of delivery, please leave a suitable remark at the time of receipt.
If your order arrives damaged, with a manufacturing defect, or if an incorrect product has been delivered, please write to us at zephyrbyjyoti@gmail.com within 24 hours of receiving your order. Please retain all original packaging materials and the product until you receive a set of instructions from our team.
Please do not return any product before receiving a written confirmation from Zephyr. Returns sent without prior confirmation will not be processed.
Your email must include comprehensive details of the defect or complaint, along with supporting photographs where possible. Our team will examine all returned products on the basis of the details provided.
Once we verify the defect or discrepancy, our team will email you with instructions on how to return the product. All returns must be sent in their original condition, in original packaging, along with the invoice and the return label issued by our team at the time of return confirmation.
All return shipping costs — over and above the shipping charges paid at the time of delivery — are to be borne entirely by the customer. Safe receipt of the returned product by Zephyr is the sole responsibility of the customer.
Upon receipt and examination of the returned product, Zephyr will take immediate remedial steps. If on examination it is found that the error has occurred on the part of the customer, any necessary modifications or alterations will be carried out at the customer’s cost.
Refunds
Zephyr will issue a refund only if the order received is damaged, faulty, or incorrect.
No refund will be issued if the order has been delivered in the colour and size selected by the customer at the time of placing the order.
In the event that the error has occurred on the part of Zephyr, the product may be replaced or the amount refunded at the sole discretion of Zephyr.
Partial Refunds
In the case of a multiple-product order where one or more products cannot be delivered for any reason, the customer will be offered an alternate product. If the customer does not wish to select an alternate product, Zephyr will provide store credit for future purchases or a refund for that specific product. The decision to provide a refund lies at the sole discretion of Zephyr.
Cancellations
Orders can be cancelled within 24 hours of placement. No cancellations will be accepted after this window.
Once a cancellation request is received, it will take up to 4 business days to process the cancellation and initiate a refund. You will be notified at each step.
Credit card refunds are typically processed within 3 business days. Your bank may take an additional 2 business days from the date of processing for the amount to reflect in your account.
Product Disclaimer
Product specifications including weight, colour, handwork details, and sizing as mentioned on zephyrbyjyotikhosla.com are approximate values.
As each piece is designer made and handcrafted, slight variations in colour and embellishment between the product shown on the website and the actual piece received are natural and to be expected. These variations occur due to the nature of fabric dyes, weather conditions at the time of dyeing, and differences in display output owing to lighting, digital photography, colour settings, and the capabilities of individual monitors. These are not considered manufacturing defects.
Contact Us
For any questions, concerns, or feedback, reach us at:
Email: zephyrbyjyoti@gmail.com
WhatsApp: +91 99997 45512
